We are currently experiencing a backlog of returns. Please allow us up to 7 days upon receipt of your return for us to inspect and to process your return. We are working diligently to process returns as soon as they arrive. We appreciate your patience in this matter. You will receive an email when your return has been processed. Thank you.
We strive our best to make sure you are completely happy with your purchase. We have an UNCONDITIONAL return policy refunding the purchase amount or our current price for the item at the time of us receiving the return for items received back that are in its original, unworn condition. Shipping fees are NON REFUNDABLE.
To return your purchase, please send your order to:
K Stores Concept Inc.
15543 Graham Street
Huntington Beach, CA 92649
We must receive the item back in an unworn condition with its original packaging material within 14 days of purchase. PLEASE DO NOT TAPE UP THE SHOE BOX TO RETURN FOOTWEAR. Returns received unwrapped or without the original box will be subject to a 20% restocking fee based on the total price including shipping. We also require the original invoice included with the order or it will make it difficult, if not impossible, to process the return. Please include the reason for the return (i.e."Too big"). Refunds are processed within 5 days of receipt of package through the original payment method (if you paid by PayPal, it would be refunded to your Paypal account, if by money order, you will receive a check). Please allow 5 business days for us to receive and process your return. Please note, if you paid with a credit card, it can take up to 10 business days for your refund to appear on your statement, depending on your financial institution.
PREPAID RETURN SHIPPING LABEL INSTRUCTIONS
Our Free Return shipping promotion has ended, we'll let you know when it's back on!
IT IS OUR GUARANTEE THAT YOU RECEIVE THE EXACT ITEM YOU PURCHASED. IF THERE IS A PROBLEM WITH YOUR ORDER, PLEASE CONTACT US. WE VALUE YOUR PATRONAGE AND YOUR SATISFACTION IS IMPORTANT TO US!
Even though it happens rarely, we do make mistakes on occasion. If that happens, please contact us FIRST! We may or may not require the original item be returned back to us. We will provide a return UPS/FedEx shipping label where applicable or we will fully reimburse (USPS Priority Mail only) your return shipping back us. Upon receipt of the wrong item sent (where applicable), we will either send you the correct item back to you free of charge or provide you with a full refund including the original shipping amount.
EXCHANGES AT NO ADDITIONAL COSTS TO YOU!
* Our inventory turns over very rapidly and we cannot hold an item for a customer for an exchange. If you would like to exchange an item, we suggest that you go ahead and find the item you want to exchange for and complete your payment for it. This way, you would get the item you want faster without delay. Once we receive your return, we will process a full refund including the shipping*. Please follow the above return instructions and write "Exchange" on your invoice.
*applies to US orders only and for the first exchange in some circumstances. Restrictions apply.
RETURNS/EXCHANGES FOR INTERNATIONAL ORDERS
At this time, all orders outside of the United States are final. We take extra care inspecting international orders to ensure correct shipment.